• You are not required to get more than one estimate.
• It’s your choice to choose a shop to repair your vehicle. You are not required to take your car to a shop selected by a claims adjuster. However, you are required by your policy to allow your insurance company a reason able amount of time to inspect the damages prior to repairing them.
  As the registered owner of your vehicle, only you can authorize any and all repairs to be done.
• Repair estimates will vary. A lower estimate may not include necessary parts and/or materials. It’s your vehicle, make sure it’s repaired to your satisfaction.
• Review your Policy. Understand your rights and responsibilities as well as your obligations. Your insurance company wants your vehicle properly repaired and for you to be completely satisfied with their claims service. Reviewing your Policy will help in understanding how the claims process works.
• Since the vehicle is being repaired for you, you are required to insure payment is made upon completion of repairs. To avoid any delays, be sure to secure payment from your insurance company. Also, if need be, have in your possession, any necessary endorsement from lien holders.

Our shop stands ready to assist you in any of these matters. We will work closely with you to minimize your inconvenience and maximize your satisfaction.
This is our pledge to you.